Terms of Service

1. Introduction

These Terms of Service ("Terms") in conjunction with our Privacy Policy and Data Processing Agreement ("DPA") are the entire agreement ("Agreement") between The Plain Works Co., Ltd. (주식회사 더플레인웍스), a Korean corporation ("TrueClara," "Company," "we," "us") and you ("Customer," "you"). These Terms govern your use of our website and services at trueclara.com (collectively, the "Service").

By (a) creating an account, (b) purchasing access to the Service, or (c) clicking a button or checkbox indicating acceptance, you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of an organization, you represent that you have the authority to bind that organization.

If you do not agree to this Agreement, do not use the Service.

2. Communications

By creating an account, you agree to receive transactional communications related to the Service (such as order confirmations, security alerts, and service notifications). We may also send product updates or announcements. You may opt out of non-transactional communications at any time by following the unsubscribe link or emailing support@trueclara.com.

3. Accounts

When you create an account with us, you guarantee that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the suspension or termination of your account.

You are responsible for maintaining the confidentiality of your account credentials, including API keys, and for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at support@trueclara.com upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity without appropriate authorization, or any name that is offensive or obscene. One person or entity may not maintain more than one free account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

4. The Service

TrueClara is a documentation screenshot automation platform. It captures, compares, versions, and manages visual representations of software interfaces to ensure documentation accuracy.

We may modify, update, or discontinue any part of the Service at any time. If we make changes that materially reduce the core functionality of a paid plan during its current billing period, we will provide reasonable advance notice and, where appropriate, a prorated credit or refund. We do not guarantee any specific level of availability or uptime unless separately agreed in writing.

5. Free Tier

We may offer limited access to the Service without payment ("Free Tier"). Free Tier accounts are subject to usage limits and feature restrictions as described on our pricing page.

At any time and without notice, we reserve the right to (i) modify the features, limits, or availability of the Free Tier, (ii) discontinue the Free Tier, or (iii) require conversion to a paid plan if usage exceeds Free Tier limits. Features labeled "beta" or "preview" may be modified, limited, or discontinued at any time without advance notice.

6. Purchases and Payment

If you purchase a paid plan ("Subscription"), you may be asked to supply certain information relevant to your purchase, including payment method details. You represent and warrant that you have the legal right to use the payment method provided and that the information you supply is accurate.

Payments are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle handles billing, invoicing, sales tax, VAT, GST, and payment processing on our behalf. By purchasing a Subscription, you also agree to Paddle's terms of service and privacy policy. We do not store complete payment card information.

We reserve the right to refuse or cancel your order for any reason, including product or service availability, errors in pricing or description, or suspected fraud.

7. Subscriptions and Billing

Subscriptions are billed in advance on a recurring basis ("Billing Cycle"), either monthly or annually depending on the plan you select. At the end of each Billing Cycle, your Subscription renews automatically under the same conditions unless you cancel through your account settings or by contacting us.

If automatic billing fails, we may issue an invoice requiring manual payment within a specified deadline. We may suspend access to the Service for any account with overdue payments. Overdue amounts accrue interest at 1.5% per month (or the maximum rate permitted by law, if lower).

8. Fee Changes

We may modify Subscription fees at any time. Any fee change will become effective at the end of your current Billing Cycle. We will provide at least 30 days' advance notice of any price change. Your continued use of the Service after the fee change takes effect constitutes agreement to pay the modified fee. If you do not agree, you may cancel your Subscription before the change takes effect.

9. Refunds

If you are not satisfied with the Service, you may request a refund within 14 days of your initial purchase or renewal by emailing support@trueclara.com. Refunds are processed through Paddle. We reserve the right to deny refund requests that indicate abuse of this policy. Except as stated in this section or as required by applicable law, paid Subscription fees are non-refundable.

10. Content

The Service allows you to submit, upload, and store data, including capture configurations, screenshot images, repository metadata, documentation references, and related materials ("Customer Content"). You are responsible for all Customer Content submitted through the Service, including its legality, reliability, and appropriateness.

By using the Service, you represent and warrant that: (i) you have the right to submit all Customer Content, (ii) your use of the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity.

You retain all rights to your Customer Content. You grant us a limited, non-exclusive, worldwide license to use, process, store, and display your Customer Content solely to the extent necessary to provide and maintain the Service. This license ends when you delete your Customer Content or close your account.

We have the right but not the obligation to monitor Customer Content to ensure compliance with these Terms and applicable laws. We may remove or refuse to process Customer Content that violates these Terms.

11. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

(a) Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party's use of the Service.

(b) Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

(c) Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the servers on which the Service is hosted, or any server, computer, or database connected to the Service.

(d) Reverse engineer, decompile, or disassemble the Service, except to the extent expressly permitted by applicable law.

(e) Circumvent, disable, or interfere with usage limits, rate limiting, authentication mechanisms, or other technical measures of the Service.

(f) Resell, sublicense, or redistribute access to the Service without our prior written consent.

(g) Use the Service to store or transmit content that infringes any third-party intellectual property rights.

(h) Use automated means to create accounts or generate artificial usage.

(i) Attack the Service via a denial-of-service attack or distributed denial-of-service attack.

Violation of this section is a material breach. We may immediately suspend access to address security threats, suspected abuse, or legal compliance, with notice as soon as practicable. We may terminate access for material breach (with 14 days to cure, where curable), or suspend for nonpayment.

12. Intellectual Property

The Service and its original content (excluding Customer Content), features, and functionality are and will remain the exclusive property of The Plain Works Co., Ltd. and its licensors. The Service is protected by copyright, trademark, and other laws of the Republic of Korea and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The Plain Works Co., Ltd.

13. Feedback

You may provide us with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to the Service ("Feedback"). You acknowledge and agree that: (i) you shall not retain, acquire, or assert any intellectual property right or other right, title, or interest in or to the Feedback; (ii) we may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) we are not under any obligation of confidentiality with respect to the Feedback. You grant us a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use Feedback for any purpose without obligation to you.

14. Usage Data

We collect aggregated and anonymized usage data generated by your use of the Service ("Usage Data"), including API call volumes, feature usage patterns, error rates, and performance metrics. We own all rights in Usage Data and may use it to operate, improve, and develop the Service, provided that such data does not identify you or any individual.

15. Privacy and Data Processing

Our Privacy Policy describes how we collect, use, and protect personal data and is incorporated into this Agreement by reference.

Our Data Processing Agreement applies where we process personal data on your behalf in connection with the Service and is incorporated into this Agreement by reference.

16. Analytics

We may use third-party service providers to monitor and analyze the use of the Service. For detailed information about the analytics services we use and how they collect and process data, please refer to our Privacy Policy.

17. Confidentiality

Each party will protect the other's confidential information and not disclose it to third parties without prior written consent, except as needed to perform under this Agreement or as required by law. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that a reasonable person would understand to be confidential.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is lawfully received from a third party without restriction.

18. Copyright Policy

We respect the intellectual property rights of others. If you believe that content available through the Service infringes your copyright, please submit a notice to support@trueclara.com with the following information: (i) a description of the copyrighted work you claim has been infringed; (ii) identification of the material you claim is infringing and its location on the Service; (iii) your contact information; (iv) a statement that you have a good faith belief that the use is not authorized; and (v) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

19. Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services.

20. No Use by Minors

The Service is intended only for access and use by individuals at least sixteen (16) years old. By accessing or using the Service, you warrant that you are at least 16 years of age and have the full authority, right, and capacity to enter into this Agreement. If you are not at least 16 years old, you are prohibited from using the Service.

21. Disclaimer of Warranty

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

22. Limitation of Liability

NEITHER PARTY IS LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER ARISING (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF THERE IS LIABILITY FOUND ON THE PART OF THE COMPANY, IT SHALL BE LIMITED TO THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR FREE ACCOUNTS, TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED US DOLLARS (USD $100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IN SUCH JURISDICTIONS, LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

23. Indemnification

You agree to indemnify, defend, and hold harmless The Plain Works Co., Ltd. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or regulation; or (c) your Customer Content, including any claim that your Customer Content infringes a third party's intellectual property rights.

We will indemnify you against claims that the Service itself infringes a third party's intellectual property rights, provided you notify us promptly, give us control of the defense, and cooperate reasonably. This obligation does not apply to claims arising from your Customer Content, your modifications, or use of the Service in combination with products not provided by us.

24. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason, including but not limited to a breach of these Terms.

If you wish to terminate your account, you may do so through your account settings. Upon termination, your right to use the Service ceases immediately.

On termination, your Customer Content is available for export for 30 days, after which we may delete it.

All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

25. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Republic of Korea without regard to its conflict of law provisions.

Disputes are subject to the exclusive jurisdiction of the courts of Seoul, Republic of Korea, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

Your mandatory consumer rights under local law are not affected by these Terms.

26. Changes to Service

We reserve the right to withdraw or amend the Service, and any material we provide via the Service, at our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users.

27. Amendments to Terms

We may amend these Terms at any time by posting the amended terms on this site. We will provide at least 30 days' notice of material changes by email or prominent notice within the Service.

Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new terms, you should stop using the Service.

28. Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions continue in full force and effect.

29. General

Entire Agreement. This Agreement, together with the Privacy Policy and DPA, constitutes the entire agreement between you and the Company with respect to the Service and supersedes all prior agreements and understandings.

Assignment. You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.

Force Majeure. Neither party shall be liable for any delay or failure to perform (other than payment obligations) due to events beyond its reasonable control, including natural disasters, pandemic, government action, or widespread infrastructure failures.

Export Compliance. You represent that you are not located in any country subject to comprehensive trade sanctions and will not use the Service in violation of applicable export control or sanctions laws.

Notices. Notices to the Company should be sent to support@trueclara.com. We may send notices to you at the email address associated with your account.

30. Contact Us

If you have any questions about these Terms, please contact us:

By email: support@trueclara.com

The Plain Works Co., Ltd. (주식회사 더플레인웍스) Cheonan, Chungcheongnam-do, Republic of Korea