Terms of Service

Last updated: May 10, 2026

Summary

TrueClara is behavioral observability for Next.js applications. You install the runtime SDK, run the build-time parser, attribute deploys through the deploy API or supported CI workflows, and review observations in the dashboard. You own your data. We bill paid plans through Paddle as merchant of record. Free-tier access is not a paid trial, but it remains subject to published limits. These Terms govern the Service; the Privacy Policy, Acceptable Use Policy, and Data Processing Agreement apply as described below.

This summary is for convenience only. The sections below are the legally binding terms.

1. The agreement

These Terms are between you and The Plain Works Co., Ltd. (주식회사 더플레인웍스), the Korean company that operates TrueClara at trueclara.com.

In these Terms:

• “TrueClara,” “we,” “us,” and “our” mean The Plain Works Co., Ltd.
• “Customer,” “you,” and “your” mean the person or organization using the Service.
• “Service” means the TrueClara website, dashboard, runtime SDK, parser, install and uninstall tools, ingestion API, deploy API, public observation links, documentation, and any related hosted features.
• “Order Form” means a signed or electronic order, checkout, or enterprise agreement that identifies your plan, fees, limits, and subscription term.

By creating an account, installing or using the Service, purchasing a paid plan, or clicking to accept these Terms, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, and, where applicable, the Data Processing Agreement.

If you use TrueClara for an organization, you confirm that you have authority to bind that organization. If you do not agree, do not use the Service.

2. What TrueClara does

TrueClara helps teams monitor behavioral regressions in Next.js applications. The Service includes:

• the dashboard at trueclara.com, which displays route graphs, observations, deploys, projects, and settings;
• the build-time parser, which extracts a static route graph from your Next.js application;
• the runtime SDK, which produces telemetry from your monitored application;
• the ingestion API, deploy API, and beta CI workflows, which receive telemetry, static graphs, and deploy metadata; and
• notification, export, and public observation-link features.

TrueClara is only as accurate as the data it receives. If your application is not instrumented correctly, a route is excluded, a deploy is not attributed, or telemetry is incomplete, observations may be incomplete or inaccurate.

TrueClara does not provide legal, financial, security-audit, or other professional advice. Decisions you make based on TrueClara observations are your responsibility.

3. Accounts, workspaces, and credentials

You need an account to use the dashboard. You must provide accurate account information and keep it current.

You are responsible for safeguarding credentials, API keys, project tokens, webhook secrets, and access to your workspace. You are responsible for activity under your account unless the activity is caused by our breach of these Terms.

You must be at least 18 years old to use the Service. You may not create accounts using false identities or create multiple accounts to avoid plan limits.

Notify us promptly at security@trueclara.com if you believe your account, API key, or project token has been compromised.

4. Plans, limits, and free-tier access

Plans, prices, project caps, retention windows, and feature limits are published on the pricing page or in your Order Form. The pricing page and any Order Form are incorporated into these Terms.

We may offer limited free-tier access. Free-tier access is not a paid trial, but we may change, suspend, or discontinue free-tier features or limits. We will provide notice of material adverse changes where required by law or where practical.

Paid plans may have hard caps. When you reach a cap, we may stop ingesting events, pause processing, restrict a feature, or require an upgrade. We do not charge unplanned overage fees unless your Order Form expressly says so.

Upgrades may take effect immediately and may be prorated through Paddle or your Order Form. Downgrades and cancellations take effect at the end of the current billing period unless your Order Form says otherwise.

5. Billing, subscriptions, and Paddle

Paid subscriptions are billed in advance on a recurring basis unless your Order Form says otherwise.

Paddle is our merchant of record. When you buy a paid plan through Paddle checkout, the purchase transaction is between you and Paddle.com Market Limited or the Paddle affiliate applicable to your location. Paddle handles payment processing, tax calculation and remittance, invoices, receipts, chargebacks, and certain refund workflows. Paddle’s buyer terms and privacy notice govern the payment transaction. These Terms govern your use of the Service.

Subscriptions renew automatically at the end of each billing period until canceled. You can cancel through the product, Paddle’s buyer portal if available, or by contacting hello@trueclara.com. Cancellation stops future renewal but does not automatically refund the current billing period unless the Refund Policy or applicable law requires it.

We may change subscription fees. For existing paid subscriptions, we will provide at least 30 days’ notice before a price increase applies to your current plan. If you do not agree to the new price, cancel before the change takes effect.

6. Refunds

Refunds are governed by the Refund Policy.

In general, subscriptions are non-refundable for billing periods that have already started, except where applicable law requires otherwise, where Paddle determines a refund is required, where there was a billing error, or where we materially discontinue paid functionality during a prepaid term and do not provide a reasonable substitute.

7. Your data and our license to operate the Service

Customer Content means content, data, configuration, telemetry, static route graphs, deploy metadata, notification settings, project settings, exported files, observation details, and other materials that you submit to, transmit through, or configure in the Service.

You retain all rights in Customer Content. You grant us a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, store, display, reproduce, and back up Customer Content only as needed to provide, secure, support, maintain, troubleshoot, and administer the Service; comply with law; and enforce these Terms.

We may use aggregated or de-identified Service Data for analytics, benchmarking, security, reliability, and product improvement, provided it does not identify you, your application, your customers, or any individual.

You are responsible for Customer Content, including whether you have the right and lawful basis to submit it to the Service. You are responsible for ensuring monitored URL paths, route names, deploy metadata, webhook payloads, and notification content do not contain sensitive personal data, secrets, or confidential information unless you have appropriate authorization and safeguards.

8. Runtime SDK, telemetry, and monitored applications

The runtime SDK is intended to produce minimal telemetry from applications you are authorized to instrument. You must not use TrueClara to monitor an application, project, environment, or end user flow unless you have the right to do so.

By installing or configuring the SDK, you instruct us to process telemetry and related Customer Content as described in these Terms, the Privacy Policy, and the DPA.

You control which applications, routes, deployments, and notification destinations are connected to TrueClara. You are responsible for providing any legally required notices or choices to end users of your monitored application.

9. Open-source components and proprietary components

The build-time parser (@trueclara/parser), runtime SDK (@trueclara/next), install CLI (@trueclara/install), and uninstall CLI (@trueclara/uninstall) are governed by the open-source license published with those packages, currently Apache License 2.0 unless a package states otherwise.

The hosted dashboard, ingestion service, deploy service, observation engine, documentation except where separately licensed, trademarks, visual design, and proprietary backend code are owned by us or our licensors. You receive only the rights expressly granted in these Terms.

You may not copy, reverse engineer, decompile, disassemble, scrape, or rebuild proprietary parts of the Service except to the extent applicable law allows despite this restriction.

10. Integrations and customer-selected destinations

TrueClara may integrate with third-party services such as GitHub, Slack, email, webhook receivers, hosting providers, analytics tools, or CI platforms.

When you connect or configure a third-party service, you authorize us to send and receive data as needed for that integration. Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, their downtime, their API changes, or how they process data outside our control.

For customer-selected integrations, the connected provider may be your own vendor, processor, or independent controller, depending on your relationship with that provider. The Subprocessors page explains which providers are default subprocessors, payment providers, or optional customer-selected destinations.

11. Public observation links

If you enable or share a public observation link, anyone with access to the link may be able to view the information shown on that page. Public observation links may reveal route paths, deploy metadata, timing information, observation details, project names, and other Customer Content that you choose to make accessible.

Do not publish confidential information, secrets, sensitive personal data, or content you do not have the right to publish. You are responsible for content made available through public observation links.

We may remove, disable, restrict, or refuse to host public content that violates these Terms, the Acceptable Use Policy, law, or third-party rights. Reports may be submitted under the Content Reporting and Takedown Policy.

12. Acceptable use

You must comply with the Acceptable Use Policy. In particular, you must not:

• put sensitive personal data, secrets, credentials, tokens, payment data, or protected health information in monitored URL paths, query strings, fragments, route labels, deploy metadata, webhook payloads, or public observation links;
• attempt to re-identify end users from cookieless or pseudonymous telemetry;
• use the Service to monitor systems you do not control or lack authorization to instrument;
• attack, overload, probe, or disrupt the Service except through coordinated good-faith security research;
• bypass billing, plan limits, rate limits, access controls, or security measures;
• use the Service to build a competing behavioral observability product using non-public Service functionality;
• use the Service in violation of export-control, sanctions, privacy, intellectual-property, consumer-protection, or other applicable laws.

13. Beta features and changes to the Service

Features labeled beta, preview, early access, experimental, or similar are provided as-is, may be incomplete, may change without notice, and may be discontinued.

We may add, change, or remove features. If we materially reduce core paid functionality during a prepaid subscription term and do not provide a reasonable substitute, you may cancel the affected subscription and receive a prorated refund for the unused prepaid portion.

We may wind down the Service or a major paid product line by giving at least 60 days’ notice and a reasonable export opportunity, unless legal, security, or third-party platform constraints require faster action.

14. Availability and support

We work to keep the Service reliable, but we do not guarantee any specific uptime, latency, ingestion durability, or availability unless a separate signed agreement says otherwise.

Telemetry should be treated as near-real-time observability data, not as a transactional system of record. If the ingestion API is unavailable, SDK behavior may include buffering, retrying, sampling, or dropping events according to the SDK configuration and documentation.

Support channels, response targets, and SLAs apply only if published for your plan or agreed in an Order Form.

15. Privacy and data processing

The Privacy Policy explains how we process personal information as a controller.

The Data Processing Agreement applies when we process Customer Personal Data on your behalf as a processor or subprocessor. If there is a conflict between these Terms and the DPA about Customer Personal Data, the DPA controls.

16. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect confidential information using reasonable care, use it only to perform under these Terms, and disclose it only to personnel, contractors, service providers, advisers, or legal authorities who need to know and are bound by appropriate obligations or legal requirements.

Confidential information does not include information that is public through no fault of the receiving party, already known without restriction, independently developed without use of the other party’s confidential information, or lawfully received from a third party without confidentiality obligations.

17. Intellectual property and feedback

We and our licensors retain all rights in the Service, except for Customer Content and open-source components governed by their own licenses.

If you provide feedback, suggestions, bug reports, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you.

“TrueClara,” “The Plain Works,” and related logos or marks are our trademarks. You may not use them without permission except to truthfully identify the Service.

18. Suspension and termination

You may cancel your subscription or close your account at any time through the product or by contacting us.

We may suspend or terminate access if:

• you breach these Terms or the Acceptable Use Policy;
• payment is overdue;
• your use creates legal, security, operational, or reputational risk;
• your account is compromised;
• we are required to do so by law, court order, regulator, or platform provider; or
• continued operation of the affected feature is no longer commercially or technically practical.

Where the issue is curable and not urgent, we will provide notice and a reasonable opportunity to cure, typically 10 days. For urgent security, abuse, illegal content, sanctions, or infrastructure-risk issues, we may act immediately and notify you as soon as practical.

After termination, you will have 30 days to export Customer Content unless your account was terminated for serious breach, illegal activity, security abuse, or legal prohibition. After the export window, we may delete Customer Content according to the Privacy Policy and DPA.

19. Disclaimers

The Service is provided as-is and as-available. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, error-free operation, and security.

We do not warrant that TrueClara will detect every broken URL, route regression, edge regression, deployment issue, or instrumentation error.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, disclaimers apply only to the maximum extent permitted by law.

20. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, or business interruption, even if advised of the possibility.

Each party’s total aggregate liability arising out of or related to these Terms is capped at the greater of:

1. the fees you paid for the Service during the 12 months before the event giving rise to the claim; or
2. USD $100.

The cap does not apply to payment obligations, your indemnification obligations, breaches of confidentiality, misuse of intellectual property, willful misconduct, gross negligence where not cap-able by law, or liability that cannot legally be limited.

21. Indemnification

You will defend and indemnify us from third-party claims, damages, liabilities, costs, and expenses, including reasonable legal fees, arising from:

• Customer Content;
• your monitored applications;
• public observation links or other content you make available;
• your use of the Service in violation of these Terms, the AUP, or law;
• your infringement or alleged infringement of third-party rights; or
• your failure to provide legally required notices, choices, consents, or lawful bases for processing.

We will notify you of the claim, allow you to control the defense where legally appropriate, and reasonably cooperate. You may not settle a claim in a way that admits wrongdoing by us or imposes obligations on us without our written consent.

22. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-law rules.

The parties will first try to resolve disputes through good-faith discussions for 30 days. If a dispute is not resolved, it will be finally resolved by arbitration administered by the Korean Commercial Arbitration Board (KCAB) in Seoul, Republic of Korea, in English, by one arbitrator, under the KCAB International Arbitration Rules.

Either party may seek emergency injunctive or equitable relief in court to protect intellectual property, confidential information, security, or data.

Mandatory consumer rights in your jurisdiction are not limited by this section.

23. Changes to these Terms

We may update these Terms. We will provide at least 30 days’ notice of material changes by email, in-product notice, or prominent website notice, except where a change is required sooner by law, security, or platform requirements.

If you continue using the Service after changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel before the effective date.

24. General

Order of precedence. If documents conflict, the order is: signed Order Form, DPA for Customer Personal Data, these Terms, Privacy Policy, AUP, and pricing page.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, restructuring, financing, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, except payment obligations.

Export and sanctions. You may not use the Service in violation of U.S., EU, UK, UN, Korean, or other applicable export-control or sanctions laws.

Government users. Government entities should contact us before using the Service if procurement terms or mandatory public-sector terms apply.

No waiver. Failure to enforce a term is not a waiver.

Severability. If part of these Terms is unenforceable, the rest remains effective.

Independent contractors. The parties are independent contractors.

Third-party beneficiary. Paddle may enforce the payment-related provisions to the extent relevant to its merchant-of-record role.

Language. English controls unless applicable law requires otherwise.

25. Contact

The Plain Works Co., Ltd. (주식회사 더플레인웍스)

General and billing: hello@trueclara.com Legal notices: legal@trueclara.com Privacy: privacy@trueclara.com Security: security@trueclara.com

trueclara.com