Content Reporting and Takedown Policy

Last updated: May 10, 2026

Summary

TrueClara may allow customers to share public observation links. If you believe content available through a TrueClara public link is illegal, infringes rights, exposes sensitive data, or violates our Acceptable Use Policy, report it to legal@trueclara.com or security@trueclara.com.

1. Scope

This policy applies to content made available through TrueClara public observation links or other publicly accessible TrueClara-hosted pages controlled by customers.

It does not apply to content hosted entirely on a customer’s own website or third-party platform. For those issues, contact the site owner or platform.

2. What can be reported

You may report content that you believe:

• is illegal;
• infringes copyright, trademark, privacy, publicity, or other rights;
• exposes secrets, credentials, tokens, or confidential information;
• exposes sensitive personal data;
• facilitates phishing, malware, fraud, or unauthorized access;
• violates sanctions or export-control laws;
• violates the Acceptable Use Policy; or
• creates urgent safety or security risk.

3. How to submit a report

Email legal@trueclara.com. For security-sensitive reports, email security@trueclara.com.

Include:

1. the exact URL of the public observation link or page;
2. a clear explanation of why you believe the content is illegal, infringing, or abusive;
3. the legal right or policy you believe is violated, if known;
4. evidence or context supporting your report;
5. your name and contact email;
6. whether you are the affected person, rights holder, authorized representative, or another reporter;
7. a statement that your report is accurate and made in good faith; and
8. for copyright reports, identification of the copyrighted work and the allegedly infringing material.

Incomplete reports may be harder to evaluate.

4. What we do after receiving a report

We may:

• acknowledge receipt;
• request more information;
• review the reported content;
• contact the customer responsible for the content;
• remove, disable, restrict, or preserve the content;
• suspend a public link or workspace feature;
• reject the report if insufficient, unsupported, or not actionable;
• refer the matter to authorities where legally required or appropriate; or
• take other action allowed by the Terms, AUP, or law.

We act faster for credible reports involving secrets, credentials, malware, child safety, active abuse, or serious legal risk.

5. Notice to customers

Where appropriate and legally permitted, we may notify the customer responsible for the reported content and provide the reason for restriction or removal.

We may withhold reporter identity where legally permitted and appropriate, especially for security or safety reasons.

6. Appeals and counter-notices

If your content was restricted or removed and you believe this was a mistake, email legal@trueclara.com with:

• the URL or workspace/project information;
• the action you are appealing;
• why you believe the action was mistaken;
• supporting evidence; and
• your contact information.

We may restore content, uphold the restriction, request more information, or require the parties to resolve the dispute externally.

7. Repeat abuse and misrepresentation

We may suspend or terminate accounts that repeatedly publish illegal, infringing, or abusive content.

We may reject reports or take action against reporters who knowingly submit false, fraudulent, or abusive reports.

8. No legal advice or adjudication

We are not a court and do not provide legal advice. Our actions under this policy are operational and risk-based. Nothing in this policy limits any legal rights or remedies of any party.

9. Contact

Content/legal reports: legal@trueclara.com Security-sensitive reports: security@trueclara.com Privacy reports: privacy@trueclara.com

trueclara.com