Refund Policy

Last updated: June 21, 2026

Summary

Paid TrueClara subscriptions are sold through Paddle.com, our merchant of record. Refunds are handled by Paddle in accordance with the Paddle Refund Policy and the Paddle Buyer Terms. This policy mirrors those terms.

1. Scope

This Refund Policy applies to paid TrueClara subscriptions purchased through Paddle. It forms part of the Terms of Service. Where this policy and the Paddle Refund Policy differ, the Paddle Refund Policy applies.

2. Merchant of record

Paddle is the merchant of record for all TrueClara purchases. Paddle processes payments, issues invoices, and reviews and approves refunds under the Paddle Refund Policy.

3. Statutory withdrawal rights

Consumers have an automatic right to withdraw from a purchase within a set period, depending on location:

• EU, EEA, Switzerland, UK, Turkey, and Israel: 14 days
• South Korea, Brazil, China, and Canada: 7 days
• Singapore: 5 days

These rights apply to one-off purchases and the first payment of a subscription. The right may no longer apply once you have started downloading, streaming, using, or otherwise benefiting from the product where you expressly consented to waive it.

4. Cancellation

You may cancel a subscription at any time through the dashboard, the Paddle buyer portal, or by contacting hello@trueclara.com. Cancellation takes effect at the end of the current billing period, and no further charges are made.

5. Other refunds

Outside the statutory withdrawal period, Paddle may approve a refund within 14 days of the transaction date, including where a product has a material defect, is not as described, or is unfit for purpose. Refunds will not be approved where there is evidence of fraud, refund abuse, or other manipulative behaviour.

6. How to request a refund

Contact hello@trueclara.com or use the buyer portal linked from your Paddle receipt. Please include your Paddle transaction, invoice, or order reference, the account email, and the reason for the request. Paddle reviews and processes eligible refunds.

7. Processing

Approved refunds are processed by Paddle to the original payment method where possible, within 14 days of approval. On refund, access to the relevant paid product may cease.

8. Contact

Billing: hello@trueclara.com Legal: legal@trueclara.com

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